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Refund policy

LADAKH BLOOM

Last Updated: [15/05/2026]

At Ladakh Bloom, customer satisfaction is important to us. We strive to provide premium-quality Himalayan wellness and natural products. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

Due to the nature of wellness, herbal, edible and personal-use products, we generally do not offer refunds or returns on products once delivered.

Refunds or replacements may only be considered under the following circumstances:

  • Wrong product delivered

  • Damaged product received during delivery

  • Defective or expired product received

  • Missing item(s) in the order

2. Reporting an Issue

Customers must report any issue within 48 hours of receiving the order.

To request a refund or replacement, customers must provide:

  • Order ID or purchase proof

  • Clear photographs/videos of the product

  • Description of the issue

Claims raised after the specified period may not be accepted.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Product opened, used or partially consumed

  • Change of mind after purchase

  • Personal dislike regarding taste, fragrance or natural variation

  • An incorrect shipping address was provided by the customer

  • Delay caused by the courier or unavoidable circumstances

4. Refund Process

Once the refund request is reviewed and approved by Ladakh Bloom:

  • Refunds will be processed to the original payment method used during purchase.

  • Processing time may take 5–10 business days, depending on the payment provider or bank.

In some cases, a replacement product may be offered instead of a refund.

5. Order Cancellation

  • Orders may be cancelled before dispatch for a full refund.

  • Once the order has been shipped, cancellation requests may not be accepted.

6. Contact for Refund Requests

For refund-related concerns, please contact:

Ladakh Bloom
📞 Phone: +91 9103621662, +91 97973 62901
📧 Email: ladakhbloomofficial@gmail.com
📍 Address: Bypass Road Mangbore, Akchamal, Kargil, Ladakh – 194103
🌐 Website: www.ladakhbloom.in